Returns & Replacement Policy

Returns

To return your product, kindly chat into our social media pages or email us before you make any return shipment attempts. This enables us to fully note and record the transaction at hand that will be later refunded, if eligible. 
 
Please note that the Buyer will be responsible for covering the total shipping cost relative to the delivery of the item that's eligible for returns and refunds.
 
Refunds will be charged for the ff: 

- Null/Void Free Shipping Offer (Shipping Fee + Insurance Fee + Collection Fee + 12% Vat Charge) 

- Return Shipping Cost (direct shipping and non-cod)


Depending on where you live, the time it may take for your replacement product to arrive may vary.

Defective/Damaged Orders: Kindly follow the process below to qualify for eligible claims.

If you received your order with defect and/or damage, please report it within 7 days upon delivery. 

All orders have recorded quality checks prior to shipping out. However, since majority of our products are classified as fragile, rough logistics handling might have affected your order - rendering it damaged/defective upon delivery. 

Here's what you should do: 

1.) Send us a full detailed report on how the item arrived to you at gourmethealthyph@gmail.com

2.) We require all customers to send a video of the product being tested to show its damages as proof. This will be used to further document your claim later on. 

3.) We'll file claims about the "damaged goods while in transit" for you with our courier partners. 

4.) We'd be more than happy to send out a replacement order for you once everything is filed and documented. 

Important Note: Please be advised that we reserve the legal right to blacklist any non-cooperative customers after our 3rd attempt to reach out & offer the proper procedure to resolve your concern. 

If you are shipping an item over P5,000, you should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returning shipment until it is fully received and inspected by our warehouse team. 

What makes our nutty treats truly special?

We got better ingredients, better tasting, and more choices. And oh, plus you, getting these:

  • Nutrient-rich - Packed with essential nutrients, including protein, healthy fats, fiber, vitamins and minerals.
  • Good source of protein - essential for building and repairing tissues, supporting muscle growth, and promoting satiety.
  • Healthy fats - majority of the fats are unsaturated fats that are beneficial for heart health, lowers bad cholesterol levels (LDL) and reduce the risk of heart disease.
  • Energy boost - provides a sustained source of energy. It can be particularly beneficial for athletes or individuals who engage in physical activities.
  • Rich in antioxidants - Antioxidants also have anti-inflammatory properties that support overall health.
  • Fiber content - good source of dietary fiber, which aids in digestion, promotes satiety, and helps maintain a healthy weight.
  • Micronutrients - Peanut butter contains essential minerals like magnesium, which plays a crucial role in muscle and nerve function, as well as bone health.